Return & Exchange Policy
Return and Exchange Policy
At Giorgio Milano, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your order, we are here to assist you with our return and exchange policy. Please read the following guidelines to understand the terms and process for returning or exchanging items:
- Timeframe: We accept returns and exchanges within 14 days of the original purchase date. Please make sure to initiate the return process within this timeframe to be eligible for a refund or exchange.
- Eligibility: To qualify for a return or exchange, the item(s) must meet the following conditions:
- The merchandise must be in the same condition as when it was received.
- It should include the original Giorgio Milano packaging and tags.
- Used merchandise or altered cannot be returned.
- Shipping Charges: Returns and exchanges will be subject to shipping charges. Please note that the shipping and processing charges on returned items will not be refunded.
- Gift Returns: If you received the item(s) as a gift and wish to exchange it for another item of equal or greater value, you may do so within the terms of the sale. Please follow the same return and exchange process mentioned below.
- Return Authorization (RA) Process: To initiate a return or exchange, please follow these simple steps: a) Contact our Customer Service department at 1-212-684-2228 or send an email to firstname.lastname@example.org to request a Return Authorization (RA) number. b) In your email, provide your name, order number, and phone number. c) Once you receive the RA number via email, include your information and the RA number inside the package. Additionally, make sure to write the RA Number clearly on the outside of the package. d) For your security, use an insured courier (e.g., FedEx, UPS, USPS Parcel Post) to return your item(s) and retain the receipt. Giorgio Milano is not responsible for items damaged or lost during transit. e) Ship your return or exchange to the following address:
Giorgio Milano 1261 Broadway Suite #406 New York, NY 10001
- Important Note: Please note that Giorgio Milano Return and Exchange Policies apply exclusively to items purchased on giorgiomilano.com. For items purchased through other channels or retailers, their respective return policies will apply.
If you have any further questions or need assistance regarding our return and exchange policy, please don't hesitate to contact our Customer Service department. We are always here to help you.
Contact Us At Giorgio Milano, we take immense pride in providing outstanding products and a remarkable customer experience. Whether you have a question, comment, or need assistance, our team is here to help. Please use the information below to connect with us, and we will do our best to respond as quickly as possible.